Privacy Policy

Privacy Policy
Ipswich Trade Frames Ltd
Last updated: 28 October 2026

1. Introduction
At Ipswich Trade Frames Ltd, we take your privacy seriously and are committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store and protect your personal data when you visit our website, request a quotation, use our online design tools, place an order or communicate with us.
We process personal information in accordance with applicable UK data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Who We Are
Ipswich Trade Frames Ltd is a UK-based supplier of windows, doors, conservatory products, roofline materials and window fitting accessories.
We supply trade professionals, builders and homeowners throughout Suffolk, Essex and surrounding areas.
For the purposes of UK data protection legislation, Ipswich Trade Frames Ltd is the data controller responsible for the personal information described in this policy.
Business name: Ipswich Trade Frames Ltd
Location: Ipswich, Suffolk, United Kingdom
Email: sales@ipswichtradeframes.com
Telephone: 01473 28 88 98
If you have any questions about this policy or how your information is handled, please contact us using the details above.

3. Information We Collect
Depending on how you interact with us, we may collect the following information:
Personal and contact information
Your name
Email address
Telephone number
Business or company name
Billing and delivery addresses
Quotation and order information
Product enquiries and specifications
Window and door measurements
Design preferences and configurations
Drawings, photographs and documents you upload
Quotation requests and correspondence
Order details and transaction records
Website information
IP address
Browser and device information
Pages visited and interactions with our website
Cookie preferences
Information collected through website analytics, where enabled
We only seek to collect information that is reasonably necessary for our business activities.
Please avoid including unnecessary sensitive personal information in drawings, photographs or documents submitted through our website.

4. How We Collect Your Information
We may collect personal information when you:
Complete a contact or quotation request form.
Use our online window or door design tools.
Upload drawings, measurements or project documents.
Contact us by telephone or email.
Request product information or technical advice.
Place an order or arrange a delivery.
Visit our website and interact with its features.
We may also receive relevant contact or project information from builders, installers or other representatives acting on your behalf.

5. How We Use Your Information
We use personal information to:
Respond to enquiries and quotation requests.
Prepare accurate quotations based on supplied specifications.
Communicate about products, pricing and availability.
Process and administer customer orders.
Arrange collections and deliveries.
Provide customer support and resolve queries.
Maintain business and accounting records.
Improve our website and customer experience.
Protect our business against fraud or misuse.
Meet our legal and regulatory obligations.
We do not sell customers' personal information to third parties.

6. Our Legal Basis for Processing Personal Data
Under UK GDPR, we must have a lawful basis for processing personal information.
Depending on the circumstances, we rely on the following:
Contractual necessity
Where processing is necessary to provide a quotation requested by you, fulfil an order or take steps towards entering into a contract.
Legal obligations
Where we must retain or process information to comply with accounting, taxation or other legal requirements.
Legitimate interests
Where processing is necessary for our legitimate business interests, provided these are not overridden by your rights and freedoms.
This may include responding to business enquiries, maintaining customer relationships, improving our services and protecting our business.
Consent
Where consent is required, such as for certain marketing communications or non-essential website cookies.
Where processing relies on consent, you may withdraw it at any time.

7. Online Window and Door Design Tools
Our website may provide interactive tools that allow visitors to configure windows, doors and other products.
When using these tools, you may provide measurements, product selections, design preferences and other project information.
If you submit a quotation enquiry, we may store the specifications and contact information provided to prepare your quotation and communicate with you.
Design information is used for quotation and enquiry purposes and does not constitute a confirmed manufacturing specification or order unless separately agreed.

8. Sharing Your Information
We may share relevant personal information with trusted third parties where necessary to operate our business.
These may include:
Product manufacturers and suppliers.
Delivery and logistics providers.
Website hosting and technology providers.
Accounting and business administration service providers.
Professional advisers.
Regulatory authorities where legally required.
For example, we may share relevant product specifications or project information with a manufacturer when obtaining pricing or arranging production.
We only share information that is reasonably necessary for the relevant purpose.
Third-party providers may process information on our behalf under appropriate contractual and data protection arrangements.

9. Website Hosting and Wix
Our website is built and hosted using the Wix platform.
Wix provides website hosting, online forms, data storage and other functionality used to operate our website.
Information submitted through our website may be processed or stored using Wix and its associated service providers.
Wix operates its own privacy and security arrangements.
For further information, please refer to Wix's Privacy Policy.

10. Cookies and Website Analytics
Our website uses cookies and similar technologies to support website functionality, security and performance.
Cookies are small files stored on your device when you visit a website.
Depending on the services enabled on our website, cookies may be used for:
Essential website functionality.
Security and fraud prevention.
Remembering website preferences.
Understanding website traffic and performance.
Analytics and improving the visitor experience.
Where required by law, we will request your consent before placing non-essential cookies.
You can manage your cookie preferences through our website's cookie controls, where available, or through your browser settings.
Disabling certain cookies may affect some website features.

11. How We Store and Protect Your Information
We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse or disclosure.
Information may be stored within our website platform, email systems and internal business administration systems.
Access to personal information is limited to employees and authorised service providers who require it for legitimate business purposes.
Although we take appropriate precautions, no method of electronic transmission or storage can be guaranteed to be completely secure.

12. How Long We Keep Your Information
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected.
Retention periods depend on the type of information and the reason it is held.
For example:
Quotation enquiries may be retained for follow-up, customer service and legitimate business record-keeping.
Order and transaction records are retained for applicable accounting, taxation and legal requirements.
Customer correspondence may be retained where necessary to resolve enquiries, disputes or product-related issues.
Website analytics information is retained according to the settings and policies of the relevant service providers.
We periodically review information held and securely delete or anonymise personal data when it is no longer required.

13. International Data Transfers
Some technology and website service providers may process or store information outside the United Kingdom.
Where personal data is transferred internationally, we will take steps to ensure that appropriate safeguards are in place, as required by applicable data protection legislation.
Information about relevant safeguards can be requested using our contact details.

14. Your Data Protection Rights
Under UK data protection legislation, you may have the right to:
Request access to the personal information we hold about you.
Request correction of inaccurate or incomplete information.
Request deletion of your personal information in certain circumstances.
Request restriction of processing.
Object to certain uses of your information.
Request transfer of your information where applicable.
Withdraw consent where processing is based on consent.
You have the right to object to processing based on legitimate interests, and you can object to direct marketing at any time.
These rights are subject to applicable legal conditions and exemptions.
To exercise your rights, please contact:
sales@ipswichtradeframes.com
We will respond to requests within the timeframes required by applicable law.

15. Marketing Communications
We may occasionally communicate with customers about products, services or relevant business updates where permitted by law.
Where consent is required for marketing communications, we will obtain it before sending them.
You can request that we stop sending marketing communications at any time by contacting us.
We will respect applicable legal and electronic marketing requirements.

16. Third-Party Websites
Our website may contain links to external websites, including manufacturers, suppliers and other third parties.
We are not responsible for the privacy practices or content of external websites.
We recommend reviewing the privacy policies of any third-party websites you visit.

17. Children's Privacy
Our website and services are intended for customers seeking information about building products and home improvement supplies.
We do not knowingly seek to collect personal information from children.
If we become aware that personal information has been collected from a child without an appropriate lawful basis, we will take steps to address the situation.

18. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes to our website, business operations or applicable legal requirements.
Any updates will be published on this page, together with the revised date.
We encourage visitors to review this policy occasionally.

19. Complaints
If you have concerns about how we handle your personal information, please contact us first so that we can investigate and address your concerns.
You also have the right to complain to the Information Commissioner's Office (ICO), the UK's independent data protection regulator.
Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

20. Contact Us
For questions about this Privacy Policy, requests relating to your personal information or other data protection enquiries, please contact:
Ipswich Trade Frames Ltd
Email: sales@ipswichtradeframes.com
Telephone: 01473 28 88 98
Location: Ipswich, Suffolk, United Kingdom