Fascias, soffits, guttering, trims, window boards and more
HELP & ADVICE
Frequently Asked Questions
Straightforward ordering. Personal support.
Whether you’re ordering one window or planning a complete project, our Ipswich team is here to help.
Choosing ITF · Ordering & Payment · Lead Times & Delivery · Support & Guarantees
CHOOSING ITF
A straightforward way to get your project moving.
We supply trade installers, builders and homeowners, combining quality products with friendly, personal service.
One familiar contact
The same member of our team is available to guide you from quotation to completion.
Your project. Your way.
Visit our trade counter, call us or contact us online. Getting a price and signing off your order doesn’t have to happen by email.
Simple ordering
Clear quotations, digital contracts and convenient payment links make it easy to move forward.
Updates along the way
Automated emails tell you when your order is expected and when it’s ready.
Trade and homeowners welcome. Ipswich Trade Frames is a supply-only business, offering friendly advice and window and door systems from established manufacturers, including REHAU, Kömmerling and Halo.
ORDERING & PAYMENT
From your first sizes to your confirmed order.
01
Tell us what you need
Provide your sizes and requirements, and we’ll prepare your quotation. You can also visit our trade counter to discuss your project and get a price.
02
Review and sign
When you’re ready to proceed, we’ll issue an electronic contract for you to review and digitally sign. We can help you review and sign off your order in person too.
03
Pay your deposit
Once the contract is signed, you’ll receive a payment link. We typically require a 50% deposit before ordering.
04
We place your order
We place your order once we have both your signed contract and the required payment. You’ll then receive email updates as your order progresses.
When do I pay the remaining balance?
The remaining 50% is payable upon collection or before delivery. Your quotation and contract will confirm your payment terms.
Do you offer a measuring service?
No. Customers are responsible for providing and checking the final sizes and specifications.
If you’re unsure, arrange for your installer or another suitably experienced professional to measure before signing off your order. Approximate measurements can help us prepare an initial quotation, but should not be treated as final ordering sizes.
Can I change my order after signing?
We place orders as soon as the signed contract and payment have been received, so please check all details carefully before signing.
Any change request must reach us within 24 hours. Contact your usual ITF team member immediately. Changes are subject to supplier and production status and cannot be guaranteed, even within that period.
Can I use the online designer to request a quotation?
Yes. Explore styles, enter approximate dimensions and build a room-by-room project using our designer.
Your design is a starting point for a quotation. Final sizes, specifications and availability must be confirmed before ordering.
LEAD TIMES & DELIVERY
Know what to expect.
Standard white uPVC
5–7 working days
Foiled uPVC
5–7 to 14–21 working days, depending on colour and profile availability
Composite doors, bifold doors & roofs
Approximately 2–4 weeks
These are estimates from order placement, subject to availability and the specification ordered. We’ll advise you of the expected timing for your particular order.
How will I know when my order is ready?
You’ll receive automated email updates: an initial expected in-stock date, followed by a further email when your complete order is ready for collection or delivery.
Please wait for your order-ready confirmation before travelling to collect.
How do I arrange delivery?
Discuss delivery with us before ordering, or contact us after receiving your order-ready email. Delivery is arranged separately and is subject to the outstanding balance being paid.
An order-ready email does not mean a delivery has automatically been booked.
SUPPORT & GUARANTEES
Support from people who know your order.
What should I do if there’s a problem with a product?
Email or WhatsApp our team with a description of the issue and clear photographs or a short video. Include your order reference where possible so we can identify the product and help resolve the matter.
When will I receive my guarantee?
Guarantee documents are issued after collection or delivery. If you prefer a printed copy, you can collect one from our trade counter.
The cover and terms depend on the products supplied; please ask our team if you’d like details before ordering.
Prefer to talk it through?
Visit our Ipswich trade counter or speak to our friendly team. From your first quotation to collecting your order, we’re here to help.
Ipswich Trade Frames
Unit 17, Arkwright Road
Hadleigh Road Industrial Estate
Ipswich, Suffolk, IP2 0UB
Monday–Friday: 07:00–16:30
sales@ipswichtradeframes.com